For saas teams

Project management for SaaS teams, with feedback built in

Collect bug reports and feature requests inside your own product, triage them into tasks, publish a voting roadmap, and email every reporter when the work ships.

The problem

A SaaS team has users who tell them things constantly, through support tickets, a form, a Slack channel and the founder's inbox. The reports arrive. What breaks is everything after: the request goes into a backlog nobody re-reads, the person who wrote in never hears back, and six months later the same feature is requested by the same customer who assumes nobody listened.

In one answer

Is Planner.day good for SaaS teams?

Planner.day suits SaaS teams because the customer feedback loop is part of the product rather than a second subscription. An embeddable widget collects bug reports and feature requests inside your own application, submissions are triaged into tasks, requests can be published to a public roadmap with voting, and every linked reporter is emailed automatically when the work ships.

The loop that does not close

Most SaaS teams are good at collecting feedback and bad at finishing it. Not through carelessness: the report lives in a support tool, the decision happens in a backlog, the work happens in a tracker, and telling the customer requires somebody to notice the connection weeks later and write an email nobody assigned them.

So it does not happen. The customer concludes nobody listened, which is a reasonable thing to conclude from silence.

One system, end to end

The feedback widget is a single script tag in your product. Users report without an account and without leaving the page.

Submissions land in a triage queue rather than on your board, which is the part that keeps the backlog usable. From triage you approve a submission into a task, or merge it into an existing task when several people report the same thing.

When that task is marked done, every linked reporter is emailed automatically, including everyone whose duplicate was merged in. Nobody has to remember. That is the entire point.

A roadmap you do not maintain separately

Feature requests can be published to a public roadmap with anonymous voting, shown inside the widget and on a standalone page. It reads the same submission data as triage, so it cannot drift from what your team is actually doing, and it gives you a ranked demand signal attached to the records that become tasks.

Showing the roadmap inside the widget also reduces duplicate reports, because people check before they file.

Engineering stays where it is

Tasks link to GitHub issues, branches and pull requests with commit tracking. Reads use a business token, and writes use each member’s own token, so an action taken from Planner.day is attributed in GitHub to the engineer who took it. See GitHub integration.

And the assistant your team already uses

Planner.day ships a built-in MCP server with 34 tools, so Claude or any MCP client can create tasks, change status, assign work and read analytics under the same permission checks as the web interface. A token is capped to its scopes and its allowed workspaces.